Mr Green Casino Review
Mr Green was originally launched as a Swedish-only site but has quickly spread to cover a large market that includes Europe and Canada. Though the site launched less than a decade ago, it's made a name for itself by providing a large library of casino games created by a variety of the Web's best casino game designers. This year has been big at Mr Green, opening to Canadian customers for the first time, taking home a few IGA awards, and releasing a series of TV commercials in their existing markets.
Let's start with some positive features of the services the site provides.
Licensure by the Malta Gaming Authority. While Malta is not one of the top-tier licensing bodies (like the UK or Gibraltar), the country's gaming authority does require certain standards of performance--including regular reviews and mandatory compliance. The Gaming Authority operates a website to handle player complaints directly, a nice feature that's too-often completely missing from licensing jurisdictions. Overall, while licensure from Malta isn't the most rigorous in the world, it lends more credibility than one of the "rubber stamp" jurisdictions like Costa Rica, Panama, and Belize.
Mr Green has a large and varied casino game library. Within a few minutes of loading the casino, I saw popular games by Betsoft, NetEnt, IGT, and a few others. I like blended game libraries, and Mr Green's does a good job of representing the best these firms have to offer. If you're into online slots, you're in luck here - Mr Green has among the largest online slot collections I've ever seen. I go into much more detail on each game category below.
The site is well-designed and attractive. This isn't meant as praise for purely aesthetic reasons. Yes, it's nice to have a pretty site to look at, and the fact that I didn't experience lag or any other streaming problems during the couple of days that I spent reviewing the site. But that's not the only reason I place this in the "pro" column. To me, a site that spends time considering things like design is one that cares about its user's experience. I'm always nervous when reviewing or playing at an ugly site, because it seems to me that they don't care that much about the end-user.
That' not the case at Mr Green.
For some bettors, these may be reasons to re-consider opening an account:
No Americans allowed. I live in the United States, so I'm keenly aware of when a gambling site isn't friendly to American players. This isn't a big deal if you don't live in the US, but for Americans without easy access to many of the world's biggest online gambling brands, it's a big deal.
Mr Green runs a limited number of dull promotions. I already talked about how the site isn't forthcoming about wagering requirements – that would be bad enough to put me off the site – especially if I cared about bonuses and promos. But besides that decidedly non-customer friendly policy, the site runs few promotions, and the ones they do run aren't interesting at all. The terms aren't particularly good – requiring new customers to deposit four times to earn their full welcome bonus is bizarre. Mr Green has a disappointing selection of difficult-to-obtain bonuses.
The site is too secretive for my taste. Between the hidden wagering requirements and the unknown fee structure for certain deposit and withdrawal methods, it seems like Mr Green is hiding details about their services on purpose. I can't confirm that, but I can confirm that it's difficult to find certain details about their operation. I don't like depositing money to an account on a site that isn't forthcoming, and I get the feeling that Mr Green is not forthcoming.
For an up-to-date list of available bonuses and other promotions, check Mr Green's promotions page.
Here are details on the welcome bonus and the one promotion running at the time of my review:
New depositors are eligible for the site's "$350 Welcome Bonus," which is actually four bonuses spread across four deposits. The entire package is worth $350 and 245 free slot spins. Here's how it works – on each of your first four deposits of at least $20, you earn a bonus with a different match rate and in one case a different maximum bonus amount.
- 1st deposit: 100% up to $100.
- 2nd deposit: 50% up $50.
- 3rd Deposit Bonus: 25% up to $100.
- 4th Deposit Bonus: 125% up to $100.
The twenty free slot spins (only valid on two specific slots at my last visit) are credited to your account by 5 pm GMT on the day after you activate the bonus.
Now for some bad news about this Mr Green bonus – I can't tell you what the wagering requirements are. I looked all over. I found conflicting information in other reviews.
I eventually found this clause in the site's Terms & Conditions that explains why I couldn't find anything: "The wagering requirements, which can vary, will be displayed when receiving the bonus." The information wasn't available because I wasn't a prospective bonus-chaser. You have to sign up for an account and trigger an actual promotion from Mr Green before you see the wagering requirement for that bonus.
That's an ugly policy.
I'm always hesitant to write about VIP programs in the "Bonuses" section of reviews, but in the case of Mr Green, I'm writing about it because it seems to be a cornerstone of their entire promotional program. Players at this site don't have much in the way of choice when it comes to promotions, besides a few scattered short-term and game-specific promos each month.
Mr Green describes their VIP program without any irony as "A home away from home; for players looking for a new level of one-to-one service and a touch of 'je ne sais quoi'. A club for true Ladies and Gentlemen!"I'm not sure if that's accurate – I'm not a member.
The site's requirements for becoming a VIP member – ...players must typically wager a minimum of €80,000 or have deposited at least €7,000 over at a two-month period. Mr Green encourages potential VIP members (or players who are already VIP members at another site) to contact them via the following email address: [email protected]Why would you want to join?
VIP members are eligible for cash-back deals not offered to regular members, a promised slew of promotions aimed at big spenders, access to a dedicated account manager, faster withdrawals, and other goodies.
- GB Pound
- Canadian Dollar
- Swedish Krona
- Norwegian Krona
- Polish Zloty
- Czech Koruna
- Direct Bank Transfer
As for withdrawals, Mr Green allows one free withdrawal per customer every seven days. Beyond that, a fee is imposed per-withdrawal. It varies from one currency to another, with fees maxing out between $10 and $200.
- Direct Bank Transfer
I'd like to give more details, but besides a few cursory mentions of transfer times, the site doesn't give the usual details on minimums, maximums, fees, and other features. I had to dig around at a few trusted review sites to get these details. It appears that most deposit and withdrawal methods are listed by the site's customer service as requiring a matter of hours or between one and three business days to transfer, but that convenience comes at a cost. Mr Green charges you if you make more than four withdrawals per month, and they charge you fees for using certain withdrawal methods, particularly credit cards and bank transfers.
Here is an overview of each of the gambling options available at Mr Green:
It's appropriate that the site lists that category first – it's the largest and the most impressive. I counted 358 different slot games in all, from Betsoft, NetEnt, IGT, and a few other minor designers. The collection includes licensed titles (Cluedo, South Park, Transformers), progressive jackpot games (Mega Fortune, Hall of Gods, Arabian Nights), and many more. Fans of online slots don't often have access to this much variety, and it's worth mentioning that the emphasis on slots in its library means Mr Green is gunning for business from online slot fans.
Fourteen variants of roulette are available at Mr Green. Here's the complete list, along with a short description of each game:
- Mr Green Exclusive Roulette - Mr Green's own live roulette game, open from Noon to 6 AM.
- Live VIP Roulette - A high-roller live roulette game.
- Live Immersive Roulette - High-def live roulette with multiple camera angles.
- Roulette - The classic casino game.
- American Roulette - A version of roulette featuring two green zero spaces.
- French Roulette - A version of roulette featuring one green zero space and a few unique bets.
- European Roulette - A version of roulette with a single green zero space.
- Double Bonus Spin Roulette - A roulette game offering a bonus spin.
- Triple Bonus Spin Roulette - A variant of Double Bonus Spin roulette with even more bonus options.
- High Roller Roulette - Allows wagers as much as five times as high as the standard edition.
- Expert Roulette - "A state of the art roulette game with advanced features."
- Three Wheel Roulette - Multiple wheels means multiple chances to win per round.
- Multiplayer Diamond Edition - A non-live version of roulette that connects multiple players to each outcome.
- NetEnt Live Roulette - Mr Green customers can access NetEnt's popular live roulette game.
If you like live roulette, you're in luck. If you were looking for interesting variations on a casino classic, you're out of luck. I had fun playing Three Wheel and the bonus spin games, but that doesn't justify a collection of fourteen titles.
Of the nine variants of blackjack available, six were either live or "enhanced" versions of existing titles. I hate when sites try to fluff up the size of their non-slot library with "VIP" and "Gold" editions of classic table games. Little variation exists between these games – it's mostly a design issue.
Here's a full list of blackjack games hosted by Mr Green Casino:
- Classic Blackjack Gold
- Live Blackjack
- Mr Green Exclusive Blackjack
- Blackjack Professional VIP
- Blackjack Professional
- Blackjack Professional – High-roller
- Double Xposure Blackjack
- Blackjack Players' Choice
The only variant that interests me, besides the standard game of blackjack, is Double Xposure, in which both the dealer's cards are dealt face-up, and the dealer stops on all totals of 17.
Few of the above blackjack variants are available in Free Play mode. That's because many of them are either live games or exist on other software or site platforms and are therefore inaccessible. That's annoying. I like to try as many games as possible before I open an account.
Live Dealer Games
The "live games" section of Mr Green contains five live dealer versions of classic casino games as well as access to NetEnt's popular live casino platform.
Here's the full list of titles:
- Casino Hold 'em
- Three Card Poker
- NetEnt's Live Casino
Certain games listed above are only available between the hours of noon and 6 AM GMT, so check the site for specific listings.
This section collects both casino-style poker games (table versions of classic poker variants) and video poker titles.
Here's the full list of titles:
- Triple Play Draw Poker
- Caribbean Stud Pro Series
- Bonus Poker
- Double Bonus Poker
- Double Double Bonus Poker
- Jacks or Better
- Deuces Wild Double Up
- Texas Hold'em Poker
- All American Double Up
- Joker's Wild Double Up
- Casino Hold'em
- Oasis Poker
- Caribbean Stud
Of that list, the first ten are video poker variants, with most of the basic versions covered and a couple of interesting variants (Texas Hold 'em and Triple Play Draw). The bottom three games are versions of casino-style poker. This collection is heavy on video poker variants that aren't worth a darn (do we really need three versions of Bonus Poker?) and not heavy enough on casino-style poker. A selection of three casino poker titles is weak, especially for a site with such a massive game library.
This is the category used to collect games that don't fit under any other heading. Here's the full list of titles:
- Odd One In – a card-based variant of roulette
- Six Shooter – an uncommon table-style dice game
- Baccarat Pro – the site's only standard baccarat variant
- Punto Banco – a variant of baccarat
- Bonus Keno – a standard version of keno with a bonus round feature
- Red Dog – a poker-like casino card game
It's disappointing to see just two baccarat games and one version of keno. Games like Red Dog, Odd One In, and Six Shooter are long-odds affairs that probably appeal to few gamblers.
You can telephone Mr Green's customer service staff at +44 20 71979541. This is not a toll-free number, so all local and international charges apply. That's annoying, especially considering how common toll-free contact methods are.
All customer service emails should be sent to [email protected]rgreen.com.
I couldn't tell from the site if Mr Green's Live Chat is available 24 hours a day or on a more limited schedule.
Mr Green is really a slot casino – yes, it has a large library produced by a number of the biggest designers in the industry, but the majority of the games in that library are slots of some kind. If you don't like slots, or if you're the type of online gambler who is interested in welcome bonuses and other promotions, you'll be disappointed.
I'm just disappointed by the site's collection of casino games.
I heartily recommend Mr Green if you live in Europe or Canada, enjoy online slots, and aren't interested in bonus programs. If, on the other hand, you're a big bonus-chaser, or you're looking for a site with a large library of non-slot games, you might want to keep looking. The welcome bonus and the game library at Mr Green heavily favor slot games and the people who play them.
Mr Green FAQ
I asked the same question early on in my review process – mostly because my poor editing software was driving me nuts. The answer is simple – Mr Green Casino removed the "." to differentiate it from an existing European company called "Mr. Green".
I can tell you a bit about the weekly offers currently available. The first is aimed at slot fans – you can earn 120 free spins by making a qualifying deposit of $20 or more if you make that deposit and request the bonus during a stretch of three days this week. Wagering requirements apply, but (once again) the site doesn't spell those requirements out at all.
Believe it or not, it can be hard to find a valid street address for some online casinos. I managed to find a physical address for Mr Green, and I'm copying it here for convenience:
Mr Green LTD Tagliaferro Business Centre, Level 7 High Street, Sliema SLM 1549 Malta
Rather than describe all the rules for the nearly 500 titles at the site, look for the site's Game Rules section of the T&C page