Royal Vegas Casino Review
The Royal Vegas Casino is one of the earlier ones to enter the online gaming community having launched back in 2000. It's a Microgaming casino with nearly 500 games as well as a Live Casino provided by Evolution Gaming, and it can be accessed via Instant Play or Download. A massive list of banking options make it evident that it caters to international players, but anyone from the US is prohibited from registering.
When you take a look at the full website version, there isn't anything lacking regarding the games that are offered to players. There could be more for mobile customers, though, as more and more people are looking for smartphone options as opposed to PC or laptops. The promotional programs are good, and the banking list is long, but the lack of details in the financial area still leaves us with plenty of questions.
Even though there is only one software company used in the main casino, this site has included all of the specialty games, table games, and video poker options that non-slot players tend to look for online. In the slot end of things, there are both Reel Slots and Video versions available as well as the big progressive payout machines.
We give five stars for an excellent menu of banking options and full disclosure of the list. However, there are too many unknowns even with that promoted menu. The site doesn't include minimum and maximum deposits or withdrawal amounts and does indicate that there could be fees imposed by the financial provider, but not enough specifics are included to provide players with all of the information they need. Additionally, the turnaround time for payouts is also vague.
This area is deserving of high marks in our book because, in addition to a welcome bonus, the casino offers some limited time promotions not hooked in with deposit requirements and that's a big deal as they're hard to find. We took off a bit of the rating as we know that some players like to see a bigger list when it comes to promotions.
We found customer service to be answered quickly, but the answers weren't complete. The agent didn't provide enough information even to respond to the questions let alone go above and beyond with a higher level of service.
There is enough in the mobile casino, but not even half of the titles are listed. Also, specialty game players are tied to their central computer as there are no specialty games available for smartphones and tablets.
Overview of RoyalVegasCasino.com
These days ownership of online casinos can be somewhat vague and confusing. Actually, it's downright mind boggling to try to fit the pieces of the puzzle together. There are usually a few parties involved in the operation, and that's the case here with Royal Vegas. The Malta licensing is under Digimedia, and the operation is through the Fortune Lounge Group. Fortune Lounge has several other titles under its umbrella including All Slots Casino, Euro Palace, Vegas Palms, Red Flush and Platinum Play.
Royal Vegas does allow for most players to register as long as it's legally permitted in the country. US players are strictly prohibited, and we didn't see any UK remote gambling license, so we're going to take an educated guess that anyone from the United Kingdom is also restricted.
The number of ways to fund a player account is just huge, but the details are limited. There could be fees for transactions depending on the banking methods selected by it's all on a case by case basis so new players would do well to ask first before initiating any transfers.
The name is Royal Vegas, but the buck stops there. You'll find some "Vegas looking" graphics on the homepage, but there isn't any direct association with Las Vegas. The operator and licensing are all based out of Malta, and Las Vegas residents are not even allowed to use the site.
We're referring to Microgaming games here. The entire casino, except for the live dealer tables, uses Microgaming software so, if you're a fan, you're all set. If you gravitate to games provided by other companies, we're sorry to say that you won't find them here. What you will find, though, are some of the best progressive jackpot slots around with top prizes topping the million mark.
Bonuses & Promotions
We appreciate the bonus and promotional program that this casino has put together for its players for a few reasons.
The first is that the site and the program are not overwhelming and packed with a reload bonus here and a reload bonus there and throw in some free spins three times a day as long as you make ten deposits a week. You know, that type of thing...
Instead, there's a standard welcome bonus package that's nothing different than most that you'll find through internet casinos. But, what creates some real value add opportunities are the loyalty program plus the limited time promotions.
We're going to detail the current promotion for you in just a minute but, what's great about it is that there's no deposit required If you're on the site to do some betting, you can get in on the action and have some fun participating and spinning the wheel for prizes. It's frustrating to see some great rewards up for grabs but then read the small print and find out that it'll cost you hundreds to even get in the running, and that's not the case here. Play your favorite game and wager as you normally would, and you're part of the promotion.
New players can get in on a three-part reward that includes both a deposit match plus some free spins on three different designated slot games. That's the good news. The not quite as good news is that you have to rollover the bonus 40 times before you can cash anything out. This site offers two types of tracking, though, so you'll need to get further clarification on meeting any wagering requirement and find out if you're on a percentage tracking system or in protected bonus mode as it will make a difference.
Deposit #1:100% matching bonus up to $250 plus 30 free spins on Dragon Dance
Deposit #2:25% matching bonus up to $200 plus 40 free spins on Wild Orient
Deposit #3:50% matching bonus up to $750 plus 50 free spins on Suntide
Royal Vegas features a current promotion that runs for about a month or so, and it also provides information on past contests so new players can get a good idea of what to expect in the future.
When we checked in, the current promotion was "Wild Wins" with a €300,000 instant prize pool at stake. This is the kind of bonus that we like to see because it's not tied into a deposit requirement. Those types of things get old. You want some extra value while you're playing instead of having to fund your player account over and over again.
So, the way Wild Wins works (say that three times fast) is that you log in and play your favorite game in the casino. The more you bet, the faster you fill your progress bar with rewards points. Every time you get up to 100% on that meter, you get a spin on the jungle wheel
The jungle wheel has prizes that include free spins, rewards points, or a trip to the bonus round where you can get in on the big stuff. They're all instant prizes, and you can spin as many times as you fill that progress bar.
If you're familiar with online casino VIP programs, you'll immediately understand this one. It's a four-tiered club, and every new player is automatically enrolled as soon as they complete registration of their betting account.
The tiers are:
Silver is the starting point and, just to get the ball rolling, new members get 2,500. From there, points are earned based on your betting, with slots providing one point for every credit bet. Some table games provide at a rate of one point per five credits but, when you get to Classic Blackjack and All Aces Video Poker, you need to do some substantial wagering. It takes 100 credits to earn one point when you play those two games.
As soon as you earn 10,000 in one month, you hit the Gold status and then you'll receive a birthday present, accelerated earnings, and a monthly loyalty bonus. Get all the way to Platinum with 75,000 points in one month, and all of those rewards are multiplied significantly. Plus, once you reach 5,000 points you can convert them to cash whenever you want. They exchange at €1 for every 1,000 points redeemed. Cash to points and points to cash.
Money Transfers - In And Out
If you've read some of our reviews, you may have noticed that we like full disclosure when it comes to banking. We want to see options right up front for everyone to review and not hidden behind a password so that customers need to register to find out if they can even deposit using their financial accounts.
While this casino does provide a good, detailed list of all of the available financial providers that they use for deposits and withdrawals, what it doesn't provide is accurate information on their turnaround times for processing and any fees that may be imposed.
It does say that some fees may apply, and we do know that there is a minimum 24 hour waiting period before an internal approval is made on cash out requests, but that's the extent of it.
We're putting the focus on this because cash outs with Royal Vegas are one of the most discussed topics in player forums about the casino. You will see some very complimentary comments stating they had money in hand within seven days. But, you'll also find some people report that they went through a very lengthy withdrawal process and didn't feel that customer service did much to help them or clarify things.
Just like opinions, money issues will vary from person to person so we can't give a definitive answer here, but you will want to keep this information in mind if you are someone who demands a quick turnaround as you may not find one through this site.
It's typical for a casino to have many ways to deposit and fewer withdrawal methods and that is also the case here. But, there are so many withdrawal options that the expanded "cash in" list goes on and on. Unless you are a Bitcoin user, your preferred banking method is surely on this list.
The minimum deposit for all of these methods is 10. However, you can sign up with a lower minimum deposit, but then forfeit the free spins that are included in the welcome bonus package.
- Visa Credit Card
- Mastercard Credit Card
- Visa Debit Card
- Echeck (USD and CAD only)
- Direct Bank Transfer
- Sofort (EUR only)
- Neosurf (EUR only)
- EPS Bank Transfer (EUR only)
- Instant Banking by Citadel
- Giropay (EUR only)
- Baloto (USD only)
- Todito Cash
- Pago Efectiuo
- Diners Club
- GiroPay by Moneybookers
- Solo by Moneybookers
- Nordea by Moneybookers
- Sofort by Moneybookers
- iDebit (CAD only)
That's quite a list, isn't it?! There are some other currency restrictions but just click on banking and then the deposit tab and you'll be able to review the currency options that specifically apply to you.
There aren't specific guidelines on payout approvals and fees. The internal approval takes a minimum of 24 hours and could take longer and then it's in the hands of the payment processor or bank.
- Visa Credit Card
- Visa Debit Card
- Instant Banking by Citadel
- CartaSi by Moneybookers
- Diners Club
- GiroPay by Moneybookers
- Solo by Moneybookers
- Nordea by Moneybookers
- Sofort by Moneybookers
As far as fees, we contacted customer service and were told that any charges depend on the method that you're using. They don't have published guidelines, so you will want to keep that in mind. We highly suggest contacting customer service and providing your country, currency, the financial method you're selecting, and approximate transfer amount and get all of the details up front, so you're not disappointed later.
Thumbs up to Royal Vegas for providing a great variety that includes specialty, video poker, some unusual table games, and both reel and video slots courtesy of Microgaming. Not all of them appear in the mobile casino, so specialty players need to pull up the full website version.
Audio and video quality:
As long as you have Flash installed first, the user interface is very easy, and the quality is as good as it gets with these particular titles. We found them to be fast loading and the graphics crisp and clear.
Microgaming, Evolution Gaming
171 games appeared for us on an Android device. While we couldn't find the specialty games, slots, table games, video poker, and the full live casino area were all ready to go for us with a clear picture and touchscreen operation.
The slot banks are all together as there aren't different versions separated out, but you can sort them alphabetically or search for a particular title to quickly locate your favorite. Slots can also be played in free play mode so you can try out some without risking money at the same time.
- 108 Heroes - Multiplier Fortunes
- Gnome Wood
- Emoti Coins
- Oink Country Love
You can even filter the games with a Hot and Cold designation. If you use that particular function, you'll get a new list of games with either flames or a snowflake next to them, which is kind of a fun way to narrow down your selections.
- Jurassic Jackpot
- Bar Bar Black Sheep
- 7 Oceans
- Couch Potato
- Flo's Diner
- Jester's Jackpot
- Wheel of Wealth
- Jewel Thief
- Joker 8000
- Gladiators Gold
And, what Microgaming is known for, those intricate video slots with amazing graphics and video, and featuring some unusual bonus games.
- Jungle Jim El Dorado
- Thunderstruck II
- Jurassic Park
- Jekyll and Hyde
- MegasSpin - Break da Bank Again
- Game of Thrones
- Wheel of Wealth - Multiplayer
When you talk about slots provided by Microgaming, the focus is usually more on the progressive jackpots as this software giant offers some of the more well-known big money games. Royal Vegas provides a running total of the current combined progressive amounts available on the site. Just in case you were wondering, it was $6.2 million when we last checked.
- Mega Moolah
- Mega Moolah Isis (both Mega Moolah games currently have a posted prize of over 5 million!)
- Major Millions
- Cash Splash
- Treasure Nile
- King Cashalot
- Fruit Fiesta
- Lots a Loot
- Jackpot Deuces
- Wow! Pot
- Cyberstud Poker
Major Millions, Fruit Fiesta, and Lots a Loot each have two versions, a three reel and a five reel but boast the same top payout amounts.
It can get monotonous to talk about video poker as it's typically not well-represented on online casinos compared to its presence in brick and mortars. When it is online, there are usually only a few of the most basic games like Jacks or Better and Deuces Wild. While this site's video poker collection isn't what you would call massive, there are some fun variations that we appreciate, as it gives those poor neglected poker players some choices.
- Tens or Better
- Louisiana Double
- Deuces Wild 4 Up
- Aces and Faces Poker
- Cyberstud Poker
- Deuces and Joker Power Poker
- All American
- All Aces
- Bonus Poker Deluxe
- Aces and Eights
When you access the table game area, you'll see 58 tables as opposed to 50 but that's because the live dealer tables are also included, and we're breaking them out so you can get a better picture of what this casino has to offer.
A few of the "non live" options include:
- Double Exposure Blackjack
- Vegas Strip Blackjack Gold
- Big Five Blackjack Gold
- Multi Wheel Roulette Gold
- Three Card Poker Gold - Single Hand
- Baccarat Gold
- Hold 'em High Gold
- High-Speed Poker
- European Blackjack Gold Series High Streak
Although we didn't find any of these games on our smartphone, there are plenty of specialty type games on the full website for instant or download play.
- Flip Card
- Wild Champions
- Mumbai Magic
- Card Climber
- Golden Ghouls
- Bowled Over
- Plunder the Sea
- Offside and Seek
- Dawn of the Bread
Another section that we couldn't find in the mobile casino, but this casual games section has a lot of variety to it
- Four by Four
- Whack a Jackpot
- Max Damage and the Alien Attack
- Pharoah Bingo
- Electro Bingo
- Pick 'N Switch
- Beer Fest
- Bubble Bonanza
Although live casino doesn't appear in the middle menu where all of the other gaming menu items are featured, there is a live casino selection from the top menu. Oddly enough, though, when you click on it, it takes you to the main slots area. At first, we didn't think there was a live casino, but when we headed into the table game section, there were eight live tables in action.
Except for Live Dream Catcher, the tables in the in this area are provided by Evolution Gaming.
- Live Dream Catcher
- Live Blackjack
- Private Blackjack (2)
- Live Casino Hold 'em
- Live Caribbean Stud Poker
- Live Roulette
- Live 3 Card Poker
- Contact Email: via contact form
- Contact Phone (Canada): 1-866-7452416
- Contact Phone (Australia): 1-800-658640
- Contact Phone (other areas): different numbers per language in the contact us area
- WhatsApp: +27 76 073 9635
- Skype: Link On Contact Page
- Live Chat: available 24/7
We did make contact with the customer service department to clarify a few things about their banking minimums and fees. In some forums, we saw that players weren't answered promptly, but our live chat started within one minute. The most we waited for a reply to one of the questions was three minutes.
On the other hand, we weren't overwhelmed with the quality of the responses. It was like pulling teeth to try to get an answer and, when we did, it was short and barely scratched the surface of what we asked. So, we can certainly understand the frustration that some people experienced, especially if they were trying to get information on a payout they're owed.
When we look at a casino that features one and only one software provider, it's difficult to be creative in our assessment. Microgaming is a top company and offers some of the best games around, so slot players who know these games already know what to expect.
If you pull up the Microgaming website and look at their top "creations," you'll find most, if not all, of them on Royal Vegas, not to mention those big jackpot providers like Major Millions.
We do like that this site offers more than just a focus on slots. The specialty games area is chock full of possibilities for people who would rather play something different. There are a lot of players who enjoy keno or bingo or scratch offs, and they're all set as long as they play the full site version and aren't mobile casino players.
Video poker and table games are plentiful and have a good variety in addition to a suitable quantity.
Evolution Gaming is behind the live dealer tables, and it's one of the best for this type of "real person" table action, so that's another feather in Royal Vegas' cap.
Taking a look the rest of the service, though, there are some positives and negatives.
We think the promotional programs are more than adequate. Players who won't do without their deposit bonus can take advantage of the welcome package that applies to the first three deposits, and they also get some free spins thrown in for good measure.
But, what we really like, is the limited-time promotions like the current "Wild Wins" game that provides a €300,000 pool of instant win prizes. The best part is that everyone can play even if you don't plan to make a new deposit. Those deposit requirements can truly break the bank, but this game is solely based on game play so, if you already have a balance in your player account, you can work with that, and you don't need to transfer in more.
These types of promotions where you watch the meter rise, and then you get a free spin, or some reward for reaching a level can enhance the fun and make players feel like they're really getting something extra.
Banking is where we veer off slightly. A Plus for providing a huge list of deposit and withdrawal options and making them available for everyone to see. That's so important, and we just don't understand why some casinos would tend to hide this information as it's part of the service they're selling.
So, Royal Vegas does show you what you're working with, but it doesn't go all the way in providing details. There are no published minimum or maximum amounts, no fees specified or anything to explicitly note that "no fees apply." Turnaround times for payouts are also vague. We know there's a minimum of 24 hours before internal processing even begins, so that takes this casino out of the running for those same day payouts that players are seeking. But, aside from that 24-hour window, there's a closed door. We have no idea how long it'll take from there.
A few players have said they received their money within seven days but, others have stated that they've waited much longer.
We hate to overuse this word but, the website could be considered as basic. It doesn't really have a theme. The royal in its name is not played up at all. The colors wouldn't even be considered to be in the royal family.
It's a simple white background, graphics at the top, and gaming front and center type of website. What it does have, though, is a lot of detailed informational pages that players can review for things like promotions, terms and conditions, contact information, and more.
Whether you specifically seek out Microgaming offerings or just really enjoy casino games, Royal Vegas has plenty to keep you busy. It features three-reel and video slots as well as the top paying progressive jackpots. Table games, video poker, and specialty games are all plentiful enough to provide choices, and the casino is also downloadable for anyone who prefers that format. Aside from Bitcoin, every financial option is covered, and some fun rotating promotions do provide the value-added benefit to regular game play, no deposit required to participate.
Didn't find what you were looking for in Royal Vegas Casino? Here's a list of all our casino reviews.