Thrills Casino Review
In 2013, a company called BetIt launched the first of what would soon be three casino websites. Thrills casino was the original and showcases the talent of the BetIt team with a clever premise, good website design, and plenty of gaming options.
While players in many countries are unable to use the service, customers from the UK are welcomed with open arms under the licensing and regulation of the UK Gambling Commission. Canadians and Swedish players can also register, but anyone from the US, France, Italy, Spain, Russia, Australia, and a long list of other areas are prohibited.
Thirteen software companies are used to create a 700+ game casino that includes video poker, table games, and a live dealer area in addition to well-known slots from names like Microgaming and NetEnt. While the mobile version only carries a few hundred casino options, the majority of the live casino is open for business, even on the go.
If you're a new player, you can select from a regular deposit match offer or a live casino perk. Your banking transactions can be conducted in your choice of five currencies (EUR, WEK, NOK, USD, GBP) and a small €10 minimum deposit is all that's needed to get the ball rolling.
Don't let the rating fool you as, overall, this is a great option for players in the allowable regions. The score has been reduced, though, because of the lack of posted information for anyone who is not yet registered as a Thrills player, and for the fees assessed to some financial transactions. There are plenty of games that make up an excellent, diverse collection that most casino bettors will enjoy. Aside from the welcome bonus, the rewards offers enhance the entertainment as well as the financial value of using the service.
Classic slots, video slots, jackpot games, table and video poker, live casino, scratch-offs, and more provide plenty of variety. Using multiple software providers instead of dedicating the casino to one brand is much more beneficial for players as everyone is treated to a much more significant and diverse selection.
There are a few different issues with the financial end of things through Thrills.com. First of all, the banking information is not publicly posted so potential customers can review their options. There are also some deposit and withdrawal fees associated with some of the methods. For example, using Paysafecard, which is essentially like providing cash to the casino since it's a prepaid card, has a 5% fee assessed. Visa use has a 2.5% charge in both directions - deposits and payouts.
While I'd love to give this casino a five-star rating for its Freebies Vault and tournaments, a forty times rollover on a welcome bonus, which includes the deposit as well as the bonus amount, is just way too high and sets new players up to fail at the start.
While the customer service department does deserve a five-star rating for fast responses and complete answers to questions, there isn't an FAQ section or posted information on the website so anyone considering registering a player's account can review everything first. Not everyone wants to call, email, or initiate a chat to find out answers to the most basic of questions.
The website is well-designed, and the navigation on both the full site and mobile version is fast and logical. However, there are too many missing pieces of information on Thrills.com that detracts from the overall user experience. You shouldn't have to provide your personal stats to be privy to things like banking options and gaming selections.
The Basics of Thrills
Although Thrills launched in 2013, it received a significant facelift in 2015 with a project called Thrills 2.0. You'll find that this management group likes to change things up by introducing new promotions and concepts on a regular basis.
Every good casino requires the best licensing and regulation to alleviate any concerns its customers may have. Fortunately, Thrills has acquired both a Malta Gaming Authority license as well as the required UK Gambling Commission Remote License so the company could offer services to players in Britain.
For the most part, players are enthusiastic about this website and ownership group. They appreciate the quick payout turnarounds and the fun bonus premises.
While I will be primarily complimentary about Thrills, there are a few things that I found to be very discouraging. Both banking and all of the casino games are kept under wraps. So, unless you move forward and register an official player account, providing all of your personal information, you have no idea what the Thrills service is just by looking at the site.
In other words, Thrills wants your business without telling you how you can transfer money in, what it'll cost you to do any banking, and what games it offers.
Apparently this "secret concept" doesn't deter many people from moving forward and taking a leap, but I think it's only fair to disclose this. This review here should fill in many of the blanks for you. But, you may still want to touch base with customer service at Thrills to get a more accurate picture depending on your specific residential area.
There are around 600 slot games available from software providers like Microgaming and NetEnt.
You'll find some popular versions like Thunderstruck, Beauty and the Beast, and Viking Runecraft. Jackpot games include the potential life-changer Mega Moolah as well as Speed Cash, The Glam Life, and Treasure Room.
There are also some classic slots that more of the traditionalists will appreciate. You can play Break da Bank Megaspins, Retro Reels Diamond, and Jokerizer.
Thrills Casino Games
The rest of the casino is primarily table games. While you'll come across some video poker and specialty alternatives, there are very few. The "video poker" section is thirteen games full, but they're not all video poker variations. I came across a few scratch cards as well and found one keno option in the table game section.
Some of the more unique games include Beat Me, Poker Pursuit, Spanish Blackjack Gold Series, Keno 3, Svensk Roulette, and Exclusive Blackjack Paris. There's also Dragonara Dual Play in the live casino that's courtesy of a live feed from the Dragonara Casino in Malta.
I'm going to reiterate my previous point about the hidden information on Thrills Casino now that we're in the banking section. One of the most critical services a gambling site can provide is financial. Potential players want to know what payment methods are accepted, how long a payout will take, and if any fees are involved.
I wouldn't want to register a player's account blindly without knowing what's involved and if I have a payment account that will be accepted or not.
There is no publicly posted banking page to review this type of information. When I contacted customer service to ask for a link to a dedicated financial page, the agent wasn't able to provide me with a link. But, instead, she did give me some options that I could use.
It was an adequate plan B, but I prefer to be able to review a complete list similar to what most sites provide - information that everyone can consider regardless of the registration status.
The following information specifically pertains to customers from the United Kingdom. Surprisingly, there are some fees assessed for some deposit and withdrawal options. It's quite uncommon for UK players to have to pay anything to transfer money in or out of a casino.
Transactions can be conducted in a player's choice of five different currencies - EUR, WEK, NOK, USD, or GRP. The minimum deposit is only €10 and up to €50,000 can be withdrawn within a twenty-four hour period.
If you're a new customer and you're interested in receiving one of the welcome bonuses that are offered, be sure not to use Skrill or Neteller as those e-wallets disqualify players from bonus reward eligibility.
Turnaround Time: 3-4 Business Days
Turnaround Time: 3-4 Business Days
Turnaround Time: 24 Hours
Turnaround Time: 24 Hours
Turnaround Time: 3-4 Business Days
I will admit that I can be a little harsh when it comes to bonuses, as the rollover requirements can be so incredibly challenging to meet that it takes away any value-add or benefit when all is said and done. In the case of Thrills Casino and the welcome bonus, I feel confident that most people will agree with me.
When I see thirty times rollovers, that's bad enough, but Thrills welcome bonus has a whopping forty times wagering requirement. And, sit down for this one, it's on the bonus plus the deposit combined. Wow! It's one of the highest I've come across.
What that means is if you take advantage of the full £100 value that option one allows, you also have to deposit £100. From that point, that £200 needs to be played through forty times for a total of £8,000 in wagers! £8,000 for a £100 bonus award.
For the free spins, you have to comply with a twenty times rollover that applies to any winnings. So, let's say that you completed ten free spins and accumulated £40. You can't then just cash that £40 out, as you have to bet it a total of twenty times, amounting to £800.
Maybe you're now scared off by the forty times playthrough requirement that goes along with the first welcome bonus option. Well, I hate to break the news to you, but that forty is rearing its ugly head again here.
If you deposit £25 to receive £5 in the live casino, you are still obligated to forty times wagering. So, add up the two to get £30, multiply it by forty, and you now have £1,200 in the mandatory betting at the live dealer tables.
On the flip side, one of the things that I particularly like about Thrills Casino are the extra games that it incorporates into standard betting.
Players can monitor their progress through the "Bonus-O-Meter," and as they reach designated levels, they unlock new rewards like free spins. The real bonus in this program is that all rewards are rollover-free.
It can be disappointing to achieve a level of play, be given a prize, and then find out that such a high level of required betting is mandated that your prize ends up turning your credit balance from black to red. So, Thrills is on the right track by eliminating the wagering conditions.
The Bonus-O-Meter, Freebies Vault, and Lightning League Leaderboard Race are great examples of what bonuses and promotional programs should look like with any online betting site.
Instead of the standard loyalty club that issues points to players for their levels of betting, Thrills uses the "Freebies" concept.
Registered users can check the Freebies Vault whenever they log in to see if any prizes have been issued to them individually. It's a more entertaining way of accomplishing a similar goal but, don't forget, Thrills also eliminates the rollover with its player rewards.
Some mobile users rely on apps for their on-the-go experience, regardless of the subject matter. But there's no need for a dedicated app in the case, as Thrills converts to a quality mobile format that closely resembles the full website.
I've seen some postings about apps in the Google Play and Apple stores, but was unable to locate them and found no mention of them on Thrills.com.
The only significant difference between full website interactions and mobile play is the number of games. Less than half came up via smartphone. If Thrills were a smaller casino, that would be a big deal, but with over 700 games, mobile players still have plenty of choices.
I was impressed with the Thrills customer service department. I initiated a live chat and was answered within thirty seconds.
The agent was extremely helpful and very courteous. She went above and beyond to provide as much information as possible.
You would think that a quick and thorough answer would be the norm and the very least you could expect from any business, but in actuality, it's not all that common.
I've come across many gambling sites' customer service representatives who have been less than helpful, and some that have just abruptly ended the chat. I guess it's easier to click a button and end the discussion rather than have to answer a follow-up question. So, it's refreshing to come across an agent with the Thrills Casino who goes above and beyond.
The other good thing about Thrills' customer service department is that it's reachable by chat, phone, or email, and the live chat is open around the clock.
- Email: [email protected]
- Phone: +44 8000 119 572
- Live Chat: 24/7
Don't you like the idea of knowing what service is being provided to you before you agree to use it?
The most significant problem that I have with Thrills is that everything is hidden unless you provide this operator with all of your personal information. That includes your email, mailing address, and phone number. I don't know about you, but I'm not comfortable doing that unless I know why.
Not only are financial options not publicly posted, but the gaming itself appears to be a well-kept secret. The games themselves are the product, so it doesn't make sense why Thrills would not allow potential customers to see what Thrills players are enjoying.
That's the downside in my opinion.
On the other hand, Thrills is a clever concept with bonuses and games that don't prompt players to make a deposit every hour to try to claim some value-adds.
The Lightning League, Freebies Vault, and Bonus-o-Meter elevate the entire experience and make it more fun to play games you would have selected anyway. It's also a much more significant benefit for Thrills users to be gifted with prizes that have no strings attached.
Yes, the welcome bonus rollover is ridiculous with its forty times playthrough requirement on the bonus-deposit combination, but the absence of that type of obligation for other rewards is refreshing.